Order and Return Policy for ProovePro.com
Thank you for shopping with ProovePro.com. We strive to provide high-quality products and excellent customer service. Below is our Order and Return Policy for our 3-in-1 Wireless Charger.
1. Ordering
1.1 How to Order To place an order for our 3-in-1 Wireless Charger, simply:
- Browse our selection and choose the desired product.
- Add the product to your cart and proceed to checkout.
- Provide the necessary billing and shipping information.
- Review and confirm your order details.
- Complete payment through our secure payment gateway.
1.2 Order Confirmation Once your order is placed, you will receive an email confirmation with your order number and details. Please review this information carefully. If you do not receive an order confirmation email within 24 hours, please contact our customer support.
1.3 Payment We accept various payment methods, including credit/debit cards and other payment options available at checkout. All transactions are processed securely.
1.4 Shipping and Delivery We offer standard and expedited shipping options. Shipping costs are calculated based on your location and the selected shipping method. Estimated delivery times are provided during checkout. Please note that delivery times are approximate and may vary based on factors such as weather conditions and carrier delays.
2. Returns and Exchanges
2.1 Return Eligibility Our goal is to ensure you are satisfied with your purchase. If you are not completely happy with your 3-in-1 Wireless Charger, you may return it within 30 days of receipt for a full refund or exchange, subject to the following conditions:
- The product must be unused and in its original packaging.
- All included accessories, manuals, and components must be returned.
- Proof of purchase (order number or receipt) must be provided.
2.2 Return Process To initiate a return, please follow these steps:
- Contact our customer support at hello@proovepro.com to request a Return Merchandise Authorization (RMA) number.
- Package the product securely, including all original packaging and accessories.
- Ship the package to the address provided by our customer support team.
- Please use a trackable shipping service or purchase shipping insurance to ensure the return reaches us. We are not responsible for lost or damaged returns.
2.3 Refunds Once we receive and inspect the returned product, we will process your refund within 7-10 business days. The refund will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to a defective product or an error on our part.
2.4 Exchanges If you wish to exchange your 3-in-1 Wireless Charger for a different model or color, please follow the return process outlined above and place a new order for the replacement item. The original item must be returned before the exchange can be processed.
2.5 Defective or Damaged Products If you receive a defective or damaged product, please contact our customer support immediately. We will provide instructions for returning the item and offer a replacement or refund as appropriate.
3. Contact Us
If you have any questions regarding your order, return, or exchange, please contact our customer support team:
ProovePro.com